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All orders are processed and shipped from the South Pacific.
Our contact details:
Physical Address:
Pacific Health Limited
Eluk Road
Pango
Port Vila
VANUATU
Postal Address:
Pacific Health Limited
P.O. Box 337
Port Vila
VANUATU
Phone: +678 29333
Fax: +678 28134
Order your medications with at least 5 weeks in reserve. Sometimes delivery can take longer than the norm and we can't preempt when this may happen (public
holidays exempt). Although we accommodate urgent requests, we can not be held responsible for you running out of your medications order hasn't arrived in the "normal time". Please check the standard delivery times further below. Your order may be detained in customs for up to another 14 days or pending VAT
charges.
We reserve the right to refuse any orders from those who prove to be continually unreasonable. |
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We are able to ship orders to the following countries. Unfortunately, if your country is NOT on this list we are unable to supply to you as your country's Customs Department prevents delivery.
- Australia
- Cayman Islands
- France
- Hong Kong
- Japan
- Malta
- Netherlands
- Northern Ireland
- Puerto Rico
- Saudi Arabia
- Singapore
- South Africa
- Switzerland
- Taiwan
- Thailand
- United Arab Emirates
- United Kingdom
- United States of America
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Shipping |
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Shipping is free using REGISTERED POST to these countries.
- Australia
- Cayman Islands
- France
- Hong Kong
- Japan
- Malta
- Netherlands
- Northern Ireland
- Puerto Rico
- Singapore
- Switzerland
- Taiwan
- United Kingdom
- United States of America
You only pay for the cost of the products ordered. When your parcel arrives the postal service will require
you to sign for the goods. If you are not home at the time of delivery a notice will be left with instructions on where to
collect your parcel. Alternately, we can ship to a work address.
The tracking information will be emailed to you when your order is shipped.
Shipping is chargable to these countries below. If your address is one of these countries, we will calculate and advise
you the courier costs for your acceptance after you have placed your order.
- Saudi Arabia
- South Africa
- Thailand
- United Arab Emirates
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Most orders are dispatched within 24 hours. The delivery time is entirely due to the postal service.
| USA | 7 - 14 days |
| UK | 14 - 21 days |
| Europe | 14 - 28 days |
| Rest of World | 7 - 14 days |
Please be aware that if customs hold your order pending import duties and taxed that they could hold your order for up to 14 days prior to contacting you. |
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It's been more than the Standard Delivery Time and my order hasn't arrived yet |
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- We use regular airmail to ship our products and the post office to deliver our orders. Sometimes delivery can take longer due to public holidays, worldwide events etc.
- Customs may have your order. It is not unusual for customs to hold the order for up to 2 weeks prior to contacting you.
If your order hasn't arrived within the standard delivery time; please allow an additional 7 days for delivery PRIOR to contacting us to establish if your order is simply delayed with delivery; held at customs or indeed lost.
We will reship or refund for any order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 8 weeks.
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Reshipments |
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We are happy to replace any order that has not been delivered but on the following conditions:
- 7 days extra beyond the standard delivery time has elapsed since the ship date
- the shipping address provided to us is correct
If you have provided an incorrect address, you will be charged for the replacement order. When/if the original order is returned to us we will contact you with the refund details. The refund may take some months as the "return" postage has not been paid.
We will reship or refund for any order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 8 weeks.
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Spam Blockers and Email Confirmations |
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If you do not receive a confirmation shortly, please check your spam, bulk or junk mail folders. If you find your email there, your ISP or your spam-blocker or filter software is diverting our email.
Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.
ISPs
Some email providers filter messages based on content, subject line or the sender address and may put your email in to a bulk or junk mail folder. Please make sure customerservices@4cornerspharmacy.com is in your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs' blockage and make sure they understand you want to receive our email.
Spam Blockers/Filters and Email Software
If you have recently installed new email software or a new program to help defeat spam, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get you started.
Checking for lost email
AOL Users
Please check your "Spam Folder". If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages get through. To avoid accidentally filtering our future messages:
- Click Mail in the toolbar at the top of your AOL window
- Select Block Unwanted Mail
- Click Custom Sender List
- Select Allow only the senders and domains listed below
- Enter this sender customerservices@4cornerspharmacy.com
- Click Add
Yahoo Users
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through.
Gmail Users
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.
Outlook 2003 Users
- Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
- Select Safe Senders, then Add.
- Type customerservices@4cornerspharmacy.com and click OK.
- Click OK
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Customs Duties and Taxes/Credit Card Fees |
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Our statement "there are no hidden costs" refers to our company policy and refers only to our websites.
Paying for customs duties/taxes for importing medications and additional credit card fees are out of our control and are the responsibility of the customer. The company will not be made responsible for paying these taxes and fees incurred by your own government and bank.
If you are not sure if you will be charged for duty or VAT, please contact your local customs agent and enquire PRIOR to placing an order. If you do not want to pay for VAT or customs duty, PLEASE DON'T PLACE AN ORDER. |
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We accept the following credit cards: VISA, MASTERCARD and Americal Express.
If your credit card starts with the number six (6xxx) we cannot process the credit card.
If you do not have a credit card, please call us for more options.
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Your Card Security code is a three or four digit number. For Visa and Mastercard it is the last three digits printed on the paper signature strip on the back of the card.
You will need to enter a valid security code so that your order will be processed. |
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Refunds |
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We will refund for any product as long as the product can be resold. The products need to be unused, unopened, with an expiry date of more than 6 months. |
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Authenticity and Quality of Products |
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We purchase either directly from the manufacturer or from our pharmaceutical wholesaler. All medications listed are the authentic brand names unless otherwise stated eg generics and all our medications are shipped using the original packaging with safety seals and registered
trademarks.
We do not ever repackage the products unless the product is sold in blister strips (but we list this).
The only differences that a customer may perceive is that the packaging may be different compared to what they are used to. This is due to where in the world the medication is manufactured; US manufactured products may be packaged in bottles compared to UK packaged product in blister strips and a box.
Every product has a product image included on the website so you will know what to expect on delivery.
Please be assured that the products are of the highest quality purchased from reputable sources. |
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Prescriptions |
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You will need to provide a valid prescription for the prescription only products you buy through this site. After you have placed you order you will immediately receive an email confirmation with easy directions on how to send in your prescription. If we already have your prescription on file, we will use that automatically so you do not need to send it in again. If we don't have your prescription, choose one of the following methods to send it in to us:
- Fax: USA (toll free) 866-836-1930, UK (toll free) 0800 056 4369, or International +678-28 134 (not toll free), or
- Email: Please reply to this email and attach a scan or photograph of your prescription, or
- Post: Post your prescription to The Pharmacist, Elluk Pharmacy Limited, PO Box 337, Port Vila, Vanuatu. Please apply sufficient stamps.
As soon as your prescription arrives we will email you a comprehensive confirmation and your order will dispatch promptly.
If you have any questions with your order or sending in a prescription, please call us toll free on our customer service line:
USA 800-868-9064
UK 0808 234 7254
International +1-800-868-9064
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| Q: |
Will my goods be shipped in a discreet package? |
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Yes! All goods are packaged discreetly. The items cannot be identified from the packaging. We do not include company logo's etc on the outside of the package.
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What do you declare the products as? |
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On the customs declaration sticker, the products are declared as "Non-Restricted Pharmaceutical".
We do our best to minimize duty and additional fees, however, for legal reasons and insurance reasons, we are unable to misrepresent the customs declaration, nor undervalue the cost of the order.
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| Q: |
What if I need to cancel the order? |
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Please contact us as soon as possible if you want any part of the order or the whole order changed or cancelled.
NOTE: We process and ship orders daily so please be prompt. We have direct free phones available so please call us to ensure that the changes can be completed. Our contact telephone numbers are listed under about us.
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| Q: |
Are you able to supply products not listed on the website? |
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Your enquiry is welcome. Please provide the brand name and concentration; drug name and a generic name it may be listed under if at all possible. Checking availability will take several days as we often need to cross reference drug names as often they are marketed under different names worldwide.
We will not supply any medication that is controlled or restricted in any way.
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| Q: |
Does your company offer medical advice? |
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NO! We are not a medical center nor are we medically qualified. We will not advise or recommend. The information listed on the website is to be used as general information only and is not a substitute for professional medical services or advice.The onus is placed on the customer to be responsible for their own health issues. Please seek the advice of a medical professional if you have any questions regarding suitability etc PRIOR to placing an order.
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How do I place an order? |
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We accept orders via telephone, fax, email or online. For online ordering, please follow these instructions:
To select goods you can click on the "add to cart" button. This will add the goods to your shopping cart. After you have selected the goods you wish to order you can place your order by proceeding to the checkout by clicking the "checkout on-line" button.
Once you choose to checkout then you will be asked for you delivery address and payment details.
You will then be updated with a confirm |
